Welcome to RR Ornaments. These Terms & Conditions govern your access to and use of our website and your purchase of silver jewellery and related products from RR Ornaments.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please read these terms carefully before making a purchase.

1. About RR Ornaments

RR Ornaments is an online jewellery business offering silver jewellery and related jewellery products to customers through its website.

Our products may include, but are not limited to:

  • Silver rings
  • Silver earrings
  • Silver necklaces
  • Silver chains
  • Silver bracelets
  • Silver pendants
  • Silver anklets
  • Silver jewellery sets
  • Silver accessories
  • Other silver jewellery products offered on our website

All products are subject to availability.

2. Acceptance of Terms

By using the RR Ornaments website, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on our website.

If you do not agree with any part of these terms, please do not use our website or place an order.

3. Product Information

We make reasonable efforts to ensure that the product information displayed on our website is accurate and up to date.

Product information may include:

  • Product name
  • Description
  • Silver purity
  • Approximate weight
  • Dimensions
  • Size
  • Colour
  • Materials used
  • Price
  • Product photographs

Due to differences in lighting, photography, screen settings, and individual devices, the actual appearance or colour of a product may vary slightly from the images displayed on the website.

Handcrafted or handmade jewellery may also have minor variations in texture, shape, finish, or appearance.

Such minor variations will not normally be considered manufacturing defects.

4. Silver Purity

RR Ornaments will clearly mention the applicable silver purity of products wherever relevant.

Where a product is described as 925 Sterling Silver, it generally refers to silver containing 92.5% pure silver, with the remaining portion consisting of other metals commonly used to improve strength and durability.

Customers should carefully review the product description and specifications before purchasing.

If a product contains additional materials such as gemstones, beads, enamel, plating, or other components, these may be specified on the relevant product page.

5. Jewellery Care

Silver jewellery may naturally tarnish or change appearance over time due to exposure to air, moisture, sweat, perfumes, cosmetics, chemicals, and other environmental conditions.

Normal tarnishing or discolouration caused by regular wear or improper care is not necessarily a product defect.

Customers are advised to:

  • Keep jewellery away from perfumes and chemicals.
  • Remove jewellery before bathing or swimming.
  • Avoid wearing jewellery during strenuous physical activities.
  • Store jewellery in a dry place.
  • Keep jewellery in appropriate packaging when not in use.
  • Clean jewellery using suitable jewellery-cleaning methods.

6. Product Prices

All prices displayed on the RR Ornaments website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time due to changes in:

  • Silver market prices
  • Manufacturing costs
  • Taxes
  • Shipping costs
  • Business expenses
  • Promotional offers

The applicable price will generally be the price displayed when the customer successfully places the order.

In the event of a genuine technical, typographical, pricing, or system error, RR Ornaments reserves the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.

7. Taxes

Applicable taxes, including GST where required, will be charged in accordance with applicable Indian laws.

The applicable tax may be included in the displayed price or shown separately during checkout.

8. Product Availability

All products displayed on our website are subject to availability.

RR Ornaments reserves the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue a product.
  • Modify product specifications.
  • Remove products from the website.
  • Update product prices.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund, subject to applicable law.

9. Customer Account

If the website allows customers to create an account, customers are responsible for maintaining the confidentiality of their account credentials.

Customers agree to provide accurate and updated information.

You should immediately notify RR Ornaments if you believe your account has been accessed without authorization.

RR Ornaments is not responsible for losses resulting from a customer’s failure to protect their account credentials, except where liability cannot legally be excluded.

10. Placing an Order

To place an order, customers may be required to provide:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Payment information
  • Other information necessary to complete the order

Customers are responsible for ensuring that all information provided is accurate.

An order is considered successfully placed only after the applicable ordering and payment process has been completed.

11. Order Confirmation

After placing an order, RR Ornaments may send an order confirmation through email, SMS, WhatsApp, or another available communication method.

The confirmation may contain:

  • Order number
  • Product details
  • Quantity
  • Order value
  • Delivery address
  • Payment status
  • Other relevant information

Customers should check their order confirmation carefully and contact us promptly if any information is incorrect.

12. Order Acceptance and Cancellation

RR Ornaments reserves the right to accept, reject, hold, or cancel an order in reasonable circumstances, including:

  • Product unavailability.
  • Incorrect product information.
  • Pricing or technical errors.
  • Suspicious or fraudulent transactions.
  • Incorrect customer information.
  • Delivery restrictions.
  • Payment problems.
  • Other circumstances beyond our reasonable control.

Customers may request cancellation before dispatch, subject to our cancellation policy.

Once an order has been dispatched or entered into production, cancellation may not be possible.

13. Payment

RR Ornaments may provide payment options such as:

  • UPI
  • Credit cards
  • Debit cards
  • Net banking
  • Digital wallets
  • Cash on Delivery, where available
  • Other payment methods displayed at checkout

Payment must be successfully completed before an order is processed unless another payment option is specifically offered.

Payments may be processed through third-party payment gateways.

14. Shipping and Delivery

RR Ornaments currently [offers shipping across India / specify your shipping area].

Orders are generally processed within [1–3 business days], unless otherwise specified.

After dispatch, delivery may generally take [3–7 business days], depending on the customer’s location and courier service.

Delivery timelines are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Festivals
  • Transportation problems
  • Incorrect address information
  • Remote delivery locations
  • Unforeseen circumstances

For complete information, please refer to our Shipping Policy.

15. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

RR Ornaments is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

If an address needs to be changed, customers should contact us as soon as possible.

Address changes may not be possible after an order has been dispatched.

16. Damaged, Tampered, or Incorrect Orders

Customers should inspect the package upon delivery wherever reasonably possible.

If the package appears damaged, opened, or tampered with, customers should:

  1. Take photographs of the package.
  2. Record the opening of the package where possible.
  3. Keep all packaging materials.
  4. Contact RR Ornaments promptly.

If a customer receives an incorrect, damaged, defective, or incomplete product, the customer should contact us within [24/48 hours] of delivery.

We may request photographs, videos, packaging information, order details, and other information necessary to investigate the issue.

17. Returns and Refunds

Returns and refunds are subject to the RR Ornaments Return & Refund Policy.

Certain products may be excluded from return or exchange, including customized, personalized, engraved, or specially made products, subject to applicable law.

A return may not be accepted where the product has been:

  • Used or worn beyond reasonable inspection.
  • Damaged after delivery.
  • Altered or resized.
  • Repaired by a third party.
  • Modified in any manner.
  • Returned without required packaging or accessories.
  • Damaged due to improper care or misuse.

Nothing in this section limits any rights available to customers under applicable law.

18. Customized Jewellery

If RR Ornaments offers customized or personalized jewellery, customers are responsible for providing accurate specifications.

These may include:

  • Ring size
  • Chain length
  • Engraving details
  • Names
  • Initials
  • Designs
  • Other customization instructions

Once production has started, customized products may not be eligible for cancellation, return, or exchange except where required by applicable law or where the product is defective or incorrectly manufactured.

19. Promotions and Discount Offers

RR Ornaments may offer promotional discounts, coupon codes, seasonal sales, or special offers.

Each promotion may have its own:

  • Validity period
  • Product restrictions
  • Minimum order value
  • Usage limits
  • Other conditions

Unless specifically stated, promotional offers cannot be combined with other offers.

RR Ornaments reserves the right to modify or withdraw an offer subject to applicable law.

20. Fraud Prevention

RR Ornaments may take reasonable measures to identify and prevent fraudulent, unauthorized, or suspicious transactions.

We may cancel, hold, or verify an order where there are reasonable grounds to suspect fraud or misuse.

Additional information or verification may be requested where reasonably necessary.

21. Intellectual Property

All content available on the RR Ornaments website, including:

  • RR Ornaments name and logo
  • Product photographs
  • Product descriptions
  • Graphics
  • Website design
  • Text
  • Videos
  • Illustrations
  • Other original content

is owned by or licensed to RR Ornaments unless otherwise stated.

No content may be copied, reproduced, distributed, modified, published, or commercially used without prior written permission.

22. Prohibited Activities

Customers agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to the website.
  • Interfere with website security.
  • Upload malicious software or harmful code.
  • Copy or misuse website content.
  • Use false information for transactions.
  • Conduct fraudulent transactions.
  • Attempt to disrupt website operations.
  • Use the website to violate applicable laws.

23. Third-Party Services

RR Ornaments may use third-party service providers for:

  • Payment processing
  • Courier and logistics
  • Website hosting
  • Analytics
  • Marketing
  • Customer communication
  • Security
  • Other business services

Third-party providers may have their own terms and privacy policies.

RR Ornaments is not responsible for independent actions or policies of third-party service providers, subject to applicable law.

24. Website Availability

RR Ornaments aims to keep its website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

  • Maintenance
  • Technical issues
  • Updates
  • Security measures
  • Server problems
  • Internet disruptions
  • Other circumstances beyond our reasonable control

25. Limitation of Liability

To the maximum extent permitted by applicable law, RR Ornaments shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

26. Privacy

RR Ornaments collects and processes customer information in accordance with its Privacy Policy.

Personal information may be used for purposes such as:

  • Processing orders
  • Payment processing
  • Delivery
  • Customer support
  • Fraud prevention
  • Website improvement
  • Legal and regulatory compliance

Please review our Privacy Policy for complete details.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with the website, products, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

28. Changes to These Terms & Conditions

RR Ornaments may update these Terms & Conditions from time to time.

Any updated version will be published on this website with a revised “Last Updated” date.

Customers are encouraged to review these Terms & Conditions periodically.

29. Customer Acknowledgement

By using the RR Ornaments website and placing an order, you acknowledge that you have read and agreed to these Terms & Conditions and the other policies applicable to your purchase.

Thank you for choosing RR Ornaments for your silver jewellery.