At RR Ornaments, we are committed to delivering your silver jewellery safely, securely, and within the estimated delivery time. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website.

By placing an order with RR Ornaments, you agree to the terms of this Shipping Policy.

1. Shipping Locations

RR Ornaments currently offers shipping across India, subject to courier service availability at the customer’s location.

We aim to deliver our silver jewellery to most serviceable PIN codes across the country.

If a particular location is not serviceable, we will inform the customer and may request an alternative delivery address.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Processing time may be longer during:

  • Festivals and holidays
  • Sale or promotional periods
  • High-volume order periods
  • Customized jewellery orders
  • Made-to-order products
  • Unexpected operational circumstances

For customized or made-to-order jewellery, additional processing time may be required. The estimated processing time will be communicated to the customer wherever applicable.

3. Shipping and Delivery Time

Once an order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the customer’s location and courier availability.

Delivery times may vary depending on:

  • Delivery PIN code
  • Courier service
  • Weather conditions
  • Public holidays
  • Festivals
  • Transportation delays
  • Remote locations
  • Government restrictions
  • Other unforeseen circumstances

The delivery period provided on the website is an estimated timeframe and is not a guaranteed delivery date unless specifically stated.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before the customer completes the purchase.

RR Ornaments may offer:

  • Free shipping on selected orders.
  • Free shipping above a specified order value.
  • Standard shipping charges.
  • Promotional shipping offers.

Any applicable shipping charges will be communicated to the customer before payment is completed.

5. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

The confirmation may contain:

  • Order number
  • Product details
  • Quantity
  • Order amount
  • Delivery address
  • Payment status
  • Other relevant information

Customers should check their order details carefully and contact RR Ornaments immediately if any information is incorrect.

6. Packaging of Silver Jewellery

At RR Ornaments, we take reasonable care when packaging silver jewellery for delivery.

Products may be packed using appropriate jewellery boxes, protective materials, outer packaging, and security measures designed to reduce the risk of damage during transportation.

Packaging may vary depending on the product, order value, and shipping requirements.

7. Dispatch Confirmation and Tracking

Once your order has been dispatched, RR Ornaments may provide tracking information through email, SMS, WhatsApp, or another available communication method.

Customers can use the tracking details provided to monitor the shipment.

Please note that tracking information may take some time to become active after the package has been collected by the courier.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please ensure that your:

  • Full name
  • House/Flat/Shop number
  • Street/Colony
  • Area/Locality
  • City
  • State
  • PIN code
  • Mobile number

are correct before placing the order.

RR Ornaments is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

9. Change of Delivery Address

If you need to change your delivery address after placing an order, contact RR Ornaments as soon as possible.

Email: [Email Address]
Phone/WhatsApp: [Contact Number]

We will try to accommodate the request if the order has not yet been dispatched.

Once the order has been dispatched, an address change may not be possible and will depend on the courier partner’s policies.

10. Courier Partners

RR Ornaments may use reputable third-party courier and logistics companies for delivery.

The courier partner may contact customers using the mobile number provided during checkout for delivery-related purposes.

The courier company may make delivery attempts according to its own operational policies.

11. Damaged or Tampered Packages

Customers are advised to carefully inspect the package at the time of delivery wherever possible.

If the package appears:

  • Opened
  • Torn
  • Damaged
  • Tampered with
  • Improperly sealed

please take photographs of the package and contact RR Ornaments as soon as possible.

Customers should also retain the original packaging until the matter has been resolved.

12. Unboxing Video

Because RR Ornaments sells silver jewellery, customers are strongly encouraged to record a continuous, uninterrupted video while opening their package.

The video should ideally show:

  1. The sealed package before opening.
  2. All sides of the package.
  3. The shipping label.
  4. The opening of the package.
  5. The jewellery and its packaging.
  6. Any damage, missing item, or incorrect product.

An unboxing video can help RR Ornaments investigate claims involving damaged, missing, or incorrect products.

However, the absence of an unboxing video will not by itself determine or automatically invalidate a customer’s rights or claim where applicable.

13. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 24–48 hours of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Photograph of the shipping label
  • Unboxing video, where available
  • Description of the issue

Our team may investigate the matter and, depending on the circumstances, offer an appropriate solution such as replacement, exchange, repair, or refund, subject to our Return & Refund Policy and applicable law.

14. Failed Delivery Attempts

Courier partners may make multiple delivery attempts depending on their policies.

A delivery may fail due to:

  • Customer not being available.
  • Incorrect delivery address.
  • Incorrect PIN code.
  • Incorrect or unreachable mobile number.
  • Customer refusing delivery.
  • Delivery restrictions.
  • Other circumstances beyond our control.

If an order is returned to RR Ornaments because of a failed delivery caused by the customer, additional shipping charges may apply for re-delivery, where permitted.

15. Returned-to-Origin (RTO) Orders

If an order is returned to RR Ornaments by the courier because it could not be delivered, we may contact the customer to arrange the next steps.

Depending on the reason for the return, re-shipping charges may apply before the order is dispatched again.

For prepaid orders, any applicable refund will be processed according to our Return & Refund Policy and applicable law.

16. Delivery Delays

RR Ornaments makes reasonable efforts to dispatch and deliver orders within the estimated timeframe.

However, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Strikes
  • Government restrictions
  • Public holidays
  • Festival periods
  • Courier operational issues
  • High order volumes
  • Incorrect customer information
  • Other unforeseen circumstances

If your order is delayed, please contact us with your order number so that we can assist you with tracking the shipment.

17. Lost Shipments

If your order appears to be lost during transit, please contact RR Ornaments with your order number.

We may coordinate with the relevant courier partner to investigate the shipment.

If the courier officially confirms that a shipment has been lost, RR Ornaments will determine an appropriate resolution, which may include replacement or refund, subject to product availability, investigation results, our policies, and applicable law.

18. Missing Items

If an item appears to be missing from your order, please contact us within 24–48 hours of delivery.

Please provide photographs/videos of the package and its contents along with your order number.

RR Ornaments may investigate the matter with the courier partner and internal dispatch records before determining the appropriate resolution.

19. Customized and Made-to-Order Jewellery

Customized, personalized, engraved, or made-to-order jewellery may require additional time for production before dispatch.

The estimated processing period will be communicated to the customer wherever applicable.

Customized jewellery may have different cancellation, return, and exchange conditions.

Please refer to the Return & Refund Policy for further details.

20. Cash on Delivery

If Cash on Delivery (COD) is available on RR Ornaments, it may be offered only for selected locations and orders.

COD availability may depend on factors such as:

  • PIN code
  • Order value
  • Courier availability
  • Product type
  • Operational considerations
  • Previous order history

RR Ornaments reserves the right to restrict or discontinue COD availability where permitted by applicable law.

21. High-Value Orders

For high-value silver jewellery orders, RR Ornaments may use additional security and verification measures.

These may include:

  • Additional packaging.
  • Shipment security measures.
  • OTP-based delivery, where supported.
  • Signature confirmation, where supported.
  • Customer verification.
  • Restrictions on certain delivery locations.

These measures are intended to help protect customers and RR Ornaments against loss, theft, and fraudulent transactions.

22. Remote and Non-Serviceable Locations

Certain remote, rural, restricted, or difficult-to-service locations may require additional delivery time or shipping charges.

If the courier is unable to deliver to the provided address, RR Ornaments may contact the customer to arrange an alternative address or another appropriate solution.

23. International Shipping

At present, RR Ornaments [does/does not] offer international shipping.

If international shipping is offered in the future, customers may be responsible for customs duties, import taxes, local taxes, customs clearance charges, and other charges imposed by the destination country.

Such charges may vary by country and are generally outside RR Ornaments’ control.

24. Shipping Insurance

Where applicable, shipments may be covered by courier or shipping insurance according to the terms and conditions of the relevant courier or insurance provider.

Any insurance claim may be subject to the documentation, time limits, conditions, and requirements of the courier or insurance provider.

25. Changes to This Shipping Policy

RR Ornaments may update or modify this Shipping Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically.

Thank you for choosing RR Ornaments for your silver jewellery.