RR Ornaments is committed to providing high-quality silver jewellery and a reliable shopping experience. We carefully inspect and securely package our products before dispatch. However, if you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund in accordance with this policy.

Please read this Return & Refund Policy carefully before placing an order on our website.

1. Eligibility for Returns

A product may be eligible for return if:      

  • You received a damaged or defective product.
  • You received an incorrect product or a product different from what you ordered.
  • The product is missing any major component that was included with the order.
  • The product received is significantly different from the description or specifications displayed on our website.
  • The return request is made within the applicable return period specified by RR Ornaments.

To be eligible for a return, the jewellery should generally be unused, unworn, and in its original condition, packaging, tags, certificates, and other accessories, wherever applicable.

2. Return Period

Return requests must be submitted within [X days] of delivery.

Requests received after the specified return period may not be accepted unless RR Ornaments determines that an exception is appropriate.

The return period begins from the date on which the order is shown as delivered by the applicable courier or delivery partner.

3. Non-Returnable Products

For hygiene, customization, and business reasons, certain products may not be eligible for return or refund.

These may include:

  • Customized or personalized jewellery.
  • Made-to-order jewellery.
  • Jewellery altered according to the customer’s specific instructions.
  • Products that have been worn, used, damaged, scratched, resized, polished, altered, or otherwise modified after delivery.
  • Products returned without original packaging, tags, certificates, or other applicable accessories.
  • Products damaged due to improper handling, storage, cleaning, or care by the customer.
  • Products returned after the applicable return period.
  • Any product specifically identified as non-returnable on the product page.

Any special return conditions applicable to a particular product will be mentioned on the relevant product page.

4. Damaged or Defective Jewellery

If your jewellery arrives damaged or appears to have a manufacturing defect, please contact RR Ornaments as soon as possible.

We recommend taking clear photographs and/or videos of:

  • The outer shipping package.
  • The shipping label.
  • The jewellery box and inner packaging.
  • The jewellery itself.
  • Any visible damage or defect.

Where possible, customers are strongly encouraged to record a continuous unboxing video immediately upon receiving the package. This can help us investigate transit damage, missing items, or incorrect products.

However, the absence of an unboxing video does not by itself automatically determine whether a valid claim will be accepted. Each case will be reviewed based on the available evidence and circumstances.

5. Wrong Product Received

If you receive a product different from the one ordered, please contact us within [X days] of delivery.

After verification, RR Ornaments may arrange for the incorrect product to be returned and the correct product to be dispatched, subject to product availability.

If the correct product is unavailable, we may offer an appropriate alternative or refund, as applicable.

6. Missing Items

If any item, component, certificate, or accessory that was supposed to be included in your order is missing, please notify RR Ornaments promptly after delivery.

We may request photographs, videos, packaging details, or other information to investigate the issue.

If the missing item is verified, RR Ornaments may arrange a replacement or provide an appropriate resolution.

7. Return Request Process

To request a return, please contact us through:

Email: [Email Address]
Phone/WhatsApp: [Contact Number]
Website: [Your Website URL]

Please provide:

  • Order number.
  • Customer name.
  • Registered mobile number or email address.
  • Product name.
  • Reason for return.
  • Photographs/videos showing the issue.
  • Any other information requested by our support team.

Do not send any product back without receiving return instructions or approval from RR Ornaments.

8. Return Inspection

Once the returned product is received, it may be inspected by our quality-control team.

The inspection may include checking:

  • Product condition.
  • Silver jewellery condition.
  • Signs of wear or use.
  • Scratches, damage, or alterations.
  • Original packaging and tags.
  • Product authenticity and identification.
  • Whether the reported issue matches the return request.

A refund, replacement, repair, or other resolution will be processed after the return has been reviewed and approved.

9. Return Shipping Charges

If the return is due to an error attributable to RR Ornaments, such as sending an incorrect product or a verified damaged/defective product, RR Ornaments may arrange or reimburse the applicable return shipping cost, subject to verification.

For other eligible returns, the return shipping cost may be borne by the customer, depending on the applicable return terms.

Any applicable shipping deductions will be communicated before processing the refund where required.

10. Refunds

Once a return is approved and the applicable refund amount is determined, the refund will generally be processed to the original payment method or through another appropriate method, depending on the payment method and circumstances.

Refund processing may take [X business days] after return approval.

The time taken for the amount to appear in your bank account, card, or payment wallet may depend on the customer’s bank, card issuer, payment gateway, or other financial institution.

11. Refund Amount

The refund amount may depend on the reason for the return and the applicable terms of the order.

Where applicable, the refund may include:

  • The eligible product value.
  • Applicable taxes associated with the eligible product.
  • Eligible shipping charges, where the return is due to an error or issue attributable to RR Ornaments.

Non-refundable charges, discounts, promotional benefits, or shipping costs may be deducted where permitted under the applicable policy and circumstances.

12. Partial Refunds

In certain circumstances, RR Ornaments may offer a partial refund instead of a complete return.

This may apply where:

  • The issue is minor and does not materially affect the use of the product.
  • The customer agrees to retain the product.
  • A partial compensation is mutually agreed upon.
  • The product has a minor issue that can be reasonably resolved without a full return.

Any partial refund will be communicated and agreed upon before processing.

13. Exchange or Replacement

Where appropriate and subject to availability, RR Ornaments may offer a replacement or exchange instead of a refund.

Replacement products will generally be of the same product type and specification as the original order.

If the replacement product is unavailable, RR Ornaments may offer a refund or another suitable resolution.

14. Customized and Made-to-Order Jewellery

Customized, personalized, engraved, resized, or made-to-order silver jewellery may not be eligible for cancellation, return, exchange, or refund because such products are prepared according to the customer’s specific requirements.

However, if a customized or made-to-order product is received damaged, defective, or incorrectly made due to an error attributable to RR Ornaments, please contact us so that we can review and provide an appropriate resolution.

15. Products Damaged After Delivery

RR Ornaments may not accept returns or refunds for damage caused after delivery due to:

  • Improper use.
  • Accidental damage.
  • Mishandling.
  • Improper storage.
  • Exposure to chemicals, perfumes, cosmetics, chlorine, or other substances.
  • Improper cleaning or polishing.
  • Unauthorized repairs or modifications.
  • Normal wear and tear.

Silver jewellery requires proper care to maintain its appearance and condition.

16. Jewellery Appearance and Natural Characteristics

Silver jewellery may have minor variations in colour, finish, texture, or appearance due to manufacturing, photography, lighting, screen settings, and the handcrafted nature of certain products.

Silver may also naturally tarnish or develop surface changes over time due to exposure to air, moisture, chemicals, cosmetics, sweat, and other environmental factors.

Such normal characteristics do not necessarily constitute a product defect.

17. Orders Returned Due to Failed Delivery

If an order is returned to RR Ornaments because of:

  • Incorrect or incomplete address.
  • Customer unavailable to receive the order.
  • Customer refusing delivery.
  • Repeated failed delivery attempts.
  • Failure to provide required delivery information.

the order may be treated as a Return to Origin (RTO).

Any refund or re-shipping will be subject to the applicable circumstances, shipping costs, and RR Ornaments’ policies.

18. Refund for Cancelled Orders

If an eligible order is successfully cancelled before dispatch or production, any applicable refund will be processed according to the Cancellation Policy.

If an order has already been dispatched or production has started, cancellation and refund eligibility may be restricted.

19. Promotions and Discounts

For orders purchased using promotional codes, discounts, coupons, cashback offers, or other promotional benefits, the refund amount may be calculated based on the actual amount paid and the applicable terms of the promotion.

Promotional benefits may not be reinstated after a return or cancellation unless specifically stated otherwise.

20. Fraudulent or Abusive Return Requests

RR Ornaments reserves the right to investigate unusual, fraudulent, misleading, or repeated return claims.

Where permitted by applicable law, we may refuse a return or refund request if there is evidence of:

  • Product misuse.
  • Product substitution.
  • False damage claims.
  • Repeated abusive returns.
  • Tampering.
  • Fraudulent activity.
  • Any attempt to obtain an unfair refund or replacement.

21. Refund Delays

If your refund has been approved but has not appeared in your account within the expected period, please first check your bank or payment provider.

If the amount is still not received, contact RR Ornaments with your order and refund details so that we can assist you.

22. No Unauthorized Returns

Customers should not send products to RR Ornaments without prior instructions from our customer-support team.

Unauthorized returns may experience delays in processing and may not be accepted.

23. Policy Changes

RR Ornaments may update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated effective date. Customers are encouraged to review this policy before placing an order.

24. Customer Acknowledgement

By placing an order on the RR Ornaments website, you acknowledge that you have read and understood this Return & Refund Policy and agree to the return, exchange, and refund terms applicable to your purchase.

RR Ornaments aims to handle every eligible return and refund request fairly, transparently, and in accordance with applicable laws and the specific circumstances of the order.