At RR Ornaments, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how the cancellation process works.
By placing an order through the RR Ornaments website, you agree to the terms of this Cancellation Policy.
1. Order Cancellation by Customer
Customers may request cancellation of an order by contacting RR Ornaments as soon as possible after placing the order.
Cancellation requests should be made before the order has been dispatched or entered into production, whichever is applicable.
To request cancellation, please contact:
Email: [Email Address]
Phone/WhatsApp: [Contact Number]
Please provide your order number, customer name, and reason for cancellation.
2. Cancellation Before Dispatch
If your cancellation request is received and approved before the order is dispatched, we will generally cancel the order and process the eligible refund.
For prepaid orders, the refund will normally be processed through the original payment method or another appropriate method.
The time taken for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
3. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
If the customer no longer wants the order after dispatch, the customer may contact RR Ornaments for assistance.
Depending on the circumstances, the customer may need to receive the order and follow the applicable Return & Refund Policy.
Additional shipping or return charges may apply where permitted by applicable law and our policies.
4. Customized and Made-to-Order Jewellery
Orders for customized, personalized, engraved, or made-to-order jewellery may have different cancellation conditions.
Once production has started, such orders generally cannot be cancelled because the product is being prepared according to the customer’s specific requirements.
However, cancellation may be considered where required by applicable law or where RR Ornaments has not yet commenced production.
Customers should carefully check all customization details before confirming their order.
5. Cancellation Due to Product Unavailability
If a product becomes unavailable after an order has been placed, RR Ornaments may cancel the affected order.
In such cases, if payment has already been received, the eligible amount will be refunded to the customer.
The customer may also be offered an alternative product where appropriate, subject to availability and customer approval.
6. Cancellation Due to Pricing or Technical Errors
Occasionally, a product may be displayed with an incorrect price or information because of a technical, typographical, system, or human error.
If such an error affects an order, RR Ornaments reserves the right to review and, where appropriate, cancel the affected order.
If the customer has already made payment, the eligible amount paid for the cancelled order will be refunded.
7. Cancellation by RR Ornaments
RR Ornaments may cancel an order in reasonable circumstances, including:
- Product being unavailable.
- Incorrect product information.
- Pricing or technical errors.
- Suspicious or fraudulent transactions.
- Payment authorization failure.
- Incorrect or incomplete customer information.
- Delivery restrictions.
- Customer verification issues where reasonably necessary.
- Circumstances beyond our reasonable control.
If RR Ornaments cancels a prepaid order, the eligible amount paid by the customer will be refunded.
8. Refund After Cancellation
Where a cancellation is approved and a refund is applicable, the refund will generally be initiated after the cancellation has been confirmed.
Refunds may be made through:
- Original payment method
- Payment gateway
- Bank transfer
- Other appropriate refund method
The time taken for the refund to appear in the customer’s account depends on the relevant payment provider or financial institution.
9. Shipping Charges
If an order is cancelled before dispatch and a refund is applicable, shipping charges, if already incurred or non-refundable, may be treated according to the applicable refund policy and applicable law.
If an order has already been dispatched, shipping or return costs may not be refundable where permitted by applicable law.
10. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers may request cancellation before dispatch.
Once the order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
Repeated refusal of COD deliveries or misuse of the cancellation facility may result in restrictions on future COD orders, subject to applicable law.
11. Failed Delivery and Returned-to-Origin Orders
If a customer refuses delivery or is unavailable after the courier’s delivery attempts, the shipment may be returned to RR Ornaments.
Such an order may be treated as a Returned-to-Origin (RTO) shipment rather than a normal cancellation.
Any refund or re-shipping will be handled according to the applicable Return & Refund Policy.
Additional shipping or handling charges may apply where permitted.
12. Duplicate Orders
If a customer accidentally places the same order more than once, they should contact RR Ornaments immediately.
We will attempt to cancel the duplicate order if it has not yet been dispatched or entered into production.
Once an order has been dispatched or production has started, cancellation may not be possible.
13. How to Request Cancellation
To request cancellation, please contact us using the details below:
Business Name: RR Ornaments
Email: [Email Address]
Phone/WhatsApp: [Contact Number]
Please include:
- Order number
- Customer name
- Registered mobile number
- Email address, if applicable
- Reason for cancellation
Our team will review the request and inform you whether cancellation is possible.
14. Cancellation Confirmation
A cancellation is considered successful only after RR Ornaments confirms the cancellation through an appropriate communication channel.
Simply sending a cancellation request does not guarantee that the order will be cancelled.
Customers should wait for confirmation from RR Ornaments.
15. No Cancellation Through Courier
Customers should not request cancellation directly from the courier or delivery person as a substitute for contacting RR Ornaments.
If the order has already been dispatched, please contact RR Ornaments for guidance regarding the applicable return or cancellation procedure.
16. Changes to This Cancellation Policy
RR Ornaments may update or modify this Cancellation Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Customers are encouraged to review this policy periodically.
Thank you for choosing RR Ornaments.